Guest Relations Officer (Daily Worker) - Accor Hotels

Join Accor, a global leader in hospitality, as a Guest Relations Officer (Daily Worker) in the vibrant heart of Jakarta Raya! As the first point of contact for our guests, you will embody the warmth, professionalism, and exceptional service that define our hotel. In this role, you'll handle guest inquiries, manage reservations, and ensure every guest feels valued and cared for. This is your chance to make a lasting impression and be part of a team that sets the standard for hospitality excellence.

At Accor, we believe in fostering a dynamic and inclusive work environment. As a Guest Relations Officer, you'll work closely with our dedicated team to create memorable experiences for our guests. With your exceptional communication skills and passion for customer service, you'll play a crucial role in enhancing our guests' stay and leaving a positive impression.

If you're ready to take on the challenges and rewards of this role, we invite you to apply and become part of the Accor family. Join us in Jakarta Raya, where your dedication and enthusiasm will be celebrated and rewarded.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries and reservations efficiently using our in-house Property Management System (PMS) and booking engine.
• Provide exceptional customer service, ensuring guests feel welcomed and valued throughout their stay.
• Manage front desk operations, including check-ins, check-outs, and guest billing.
• Assist with room assignments, housekeeping requests, and special guest needs.
• Collaborate with the housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain accurate and up-to-date guest records using our PMS.
• Promote our hotel's amenities and services to enhance the guest experience.
• Participate in team meetings and training sessions to stay updated on best practices and company policies.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in a customer service or hospitality role.
• Excellent communication skills in English and Indonesian.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with basic computer software, including Microsoft Office and our PMS.
• Enthusiasm for the hospitality industry and a passion for providing exceptional guest experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.

🛠️ Keahlian

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