Customer Service Associate - Premium Coworking Space

Join WORQ Coworking Space as a Customer Service Associate in the vibrant heart of Canggu, Bali! In this dynamic role, you'll be the face of our premium coworking community, delivering exceptional support to members and visitors who are here to work, network, and grow. At WORQ, we're not just a workspace; we're a thriving ecosystem of innovators, entrepreneurs, and digital nomads. As a Customer Service Associate, you'll play a pivotal role in ensuring our members have a seamless and enjoyable experience.

Every day, you'll interact with a diverse range of individuals, from tech startups to freelancers and remote workers. Your role will involve managing inquiries, resolving issues, and creating memorable experiences that keep our community coming back. With our state-of-the-art facilities and serene surroundings, WORQ is the perfect place for professionals to focus on their work while enjoying the beautiful island of Bali.

This is an exciting opportunity to be part of a growing community and to contribute to a workspace that's redefining the coworking experience in Bali. If you're passionate about customer service, love working in a vibrant environment, and want to be part of a mission to create a thriving coworking space, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to members and visitors, ensuring their needs are met and their experience is enjoyable.
• Manage and resolve inquiries and issues related to membership, facilities, and services.
• Assist with the smooth operation of the coworking space, including check-ins, check-outs, and general administrative tasks.
• Promote WORQ's services and community events to enhance member engagement and satisfaction.
• Collaborate with the team to maintain a clean, safe, and welcoming environment.
• Use customer relationship management (CRM) software to track and manage member interactions and feedback.
• Stay updated with industry trends and best practices in coworking and customer service.
• Participate in team meetings and contribute to the continuous improvement of our services.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, hospitality, or a related field.
• Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with CRM software, such as HubSpot or Salesforce.
• Ability to work independently and as part of a team.
• Enthusiasm for coworking and a passion for creating a welcoming and productive environment.
• Valid SIM card and ability to work in Bali.

🛠️ Keahlian

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