Senior Helpdesk / Technical Operations Engineer - Bali (Hybrid/Remote Options)
Adecco (for Indonesia's Leading Transportation Company) · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 35000000
Are you a seasoned IT professional looking for a challenging role in a dynamic environment? Join our client, a leading transportation company, and take on the position of Senior Helpdesk / Technical Operations Engineer. This role offers a unique opportunity to work in Bali with hybrid/remote options, providing a perfect balance between work and personal life.
In this role, you will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. You will be the first point of contact for our employees and clients, resolving their technical issues promptly and efficiently.
If you are passionate about technology and have a keen interest in solving complex problems, we would love to hear from you. Apply now and be part of our team!
📋 Tanggung Jawab Pekerjaan
Tanggung Jawab:
Provide level 2 technical support to employees and clients, resolving their technical issues promptly and efficiently.Monitor and maintain the company's IT infrastructure, ensuring its optimal performance and availability.Conduct regular system audits and implement necessary improvements to enhance system security and efficiency.Develop and maintain technical documentation, including user manuals, troubleshooting guides, and system documentation.Collaborate with the IT team to identify and implement new technologies and solutions that can improve the company's IT operations.Provide training and guidance to junior technical staff, helping them to develop their skills and knowledge.Stay up-to-date with the latest industry trends and technologies, and apply this knowledge to improve the company's IT operations.Work closely with the company's management to understand their IT needs and ensure that the company's IT operations align with their business objectives.🎓 Kualifikasi & Syarat
Kualifikasi:
Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 5 years of experience in a similar role, with a strong background in technical support and IT operations.Proven track record of successfully managing and resolving complex technical issues.Strong knowledge of IT infrastructure, including networks, servers, and operating systems.Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team.Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.Proficiency in English, both written and spoken.Certifications in relevant IT technologies, such as Microsoft, Cisco, or CompTIA, are a plus.🛠️ Keahlian
Technical SupportIT OperationsProblem-SolvingCommunicationTeamworkTechnical DocumentationSystem AuditsNetworkingServersOperating SystemsMicrosoftCiscoCompTIA
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