Customer Service Representative - DM Group Jogja

Join DM Group Jogja as a Customer Service Representative and become the face of exceptional customer experience in Yogyakarta! In this dynamic role, you will engage directly with customers, understand their needs, and guide them through seamless product selection. With a focus on building strong relationships and delivering outstanding service, you'll be part of a team that values customer satisfaction above all else. Located in the heart of Yogyakarta, this role offers a vibrant work environment and the opportunity to grow within a well-established company.

As a Customer Service Representative, you'll be the first point of contact for our valued customers. You'll handle inquiries, resolve issues, and ensure every interaction leaves a lasting positive impression. This role is perfect for someone who thrives in a customer-centric environment and is passionate about providing top-notch service. Join us and help us continue to set the standard for customer excellence in Yogyakarta.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and in-person interactions.
• Provide product information and guidance to help customers make informed decisions.
• Resolve customer issues promptly and professionally, ensuring high satisfaction rates.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and marketing teams to enhance customer experience.
• Stay updated on company products and services to provide accurate information.
• Monitor customer feedback and suggest improvements to service processes.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field (preferred but not required).
• Fluency in Indonesian and English is a plus.
• Previous experience in retail or e-commerce is a strong advantage.

🛠️ Keahlian

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